Customer Support Form

Jacuzzi® Hot Tub, Swim Spa, and Sauana Product Support

We’ve enhanced our customer support programme to better serve you by empowering our nationwide network of over 70 approved hot tub and swim spa specialists to provide more direct, responsive product care.

This means we no longer provide direct frontline support for in- and out-of-warranty end consumer enquiries. Instead, your primary point of contact for product support and service is now the specialist retailer or partner you purchased from. This support continues to be backed by Jacuzzi Group UK.

For any support requests relating to chemicals, parts, and accessories purchased on our online store, please complete a support form here. For all other support, complete the form below, and you will be contacted by one of our specialist partners.