SOUL500™ Delivery & Installation Requirements

Your order will be passed to your nearest approved Jacuzzi® retailer who will contact you to guide you through the process and make the necessary arrangements. If you have any immediate questions, you can call us on 01527 869378 or email sales@jacuzziworcestershire.co.uk.

Hot Tub: SOUL500™
Dimensions: 200cm x 200cm x 84cm
The electrical supply must be rated as: 240v/10amp
The weight of your spa when empty is: 296 kg
The weight of your spa when full is: 1,408 kg

To ensure trouble-free delivery, please check the following:

DELIVERY & ACCESS

Your spa is delivered using a transit-size van and manoeuvred to its final position on its side using a special trolley. Please ensure you have enough parking for a large transit flatbed type vehicle and access for delivery to the spa's final position:

  • Minimum 99cm on the entire route to its final position.

  • Minimum height clearance of at least 215cm (Please consider any overhanging roof eaves, overhead cables, or foliage).

  • Remove any obstacles such as downpipes, foliage, service boxes (electric/gas), and boiler vents that will hinder the route to the final position of the spa before delivery.

  • Are there any steps, dwarf walls, or tight turns en route to the final position of your spa?

  • Access to the property must be suitable for a transit-size van and trailer.

  • If a crane/Hiab lift is required, the final lifting contract and payment are solely between the customer and the lifting company.


BASE

The base must be flat and level (hot tubs do not have any form of adjustment to their height for levelling). Your base must be at least the size of your hot tub’s footprint. However, you may wish to make this larger to incorporate any access/steps/gazebos.

We recommend pouring concrete, set paving slabs, or well-supported decking (maximum of 25cm centres for the decking frame). Your base must be capable of supporting the full weight of the hot tub, including the weight of the hot tub in use at full capacity, equivalent to at least 10cm thick of concrete. Having a minimum of 600mm clear space around your spa is highly recommended for maintenance access.

If you intend to sink or semi-sink your hot tub into a pit, you must understand the pit and drainage requirements. Please contact us for further advice.

ELECTRICAL OPTIONS

Plug & Play:

Hot Tubs that draw 13amps or less can be plugged into a standard 13A socket, but there are recommendations and considerations to ensure safety and compliance with regulations:

  • RCD Protection: Ensure the socket is protected by a Residual Current Device (RCD) rating of 30mA or less.

  • Outdoor Socket: Use a weatherproof socket with an IP66 rating or higher if the hot tub is outdoors. This ensures the socket is protected against water ingress and environmental factors.

  • Cable Length and Type: If necessary, use the correct type of cable, such as a heavy-duty outdoor extension lead, and ensure it is of sufficient length to reach the hot tub without being under tension.

  • Inspection and Testing: Have the installation inspected and tested by a qualified electrician to ensure it meets the requirements and regulations. This includes checking the earthing and bonding of the installation.

  • Regular Maintenance: Check the socket, plug, and cable regularly for signs of wear, damage, or overheating. Replace any damaged components immediately to prevent electrical hazards.
  • By following these recommendations, you can ensure your hot tub's safe and efficient operation when connected to a standard 13A socket.


Dedicated Circuit:

Although it is possible to plug a 13amp hot tub into an existing socket, it is generally recommended to be connected to a dedicated circuit. This helps prevent overloading the circuit and ensures that the hot tub has a consistent power supply.

The electrical supply must be in place before we deliver your spa*

Your spa-dedicated electrical must use a suitable cable protected by a 30mA RCD/RCBO, using a type C or D-rated breaker. The electrical installation must be carried out and certified per current Electrical Regulations. The cable must run via a localised isolator, which must be at least 2m away from the spa.

The spa does NOT come with any electrical cable; therefore, we need a cable ‘tail’ from the isolator to connect to the spa. We require this cable to extend an extra 5m from the corner of the final position.

Please ensure:

  • A suitable isolator is in place.

  • A 5m ‘tail’ from the corner of the spa is left for us to make the final connection.

  • The tail end is connected to the isolator.

  • You provide the completed certificate for the dedicated electrical supply.


WATER

Your spa is filled using a normal garden hose provided by you. Drainage is carried out via a drain valve which is built into your spa.


*Please note that it is your responsibility to protect the spa if the final installation is not carried out on the day of delivery.

We will not be responsible for connecting cables that do not meet the above specification requirements. Our engineers cannot carry out any work or touch any connections other than the end of the cable they connect to the spa. If any of the above requirements are not met and the connection cannot be completed, there will be a charge for a return visit to complete the installation and commission once the requirements are met. Please note that any additional date will be subject to our pre-booked delivery schedule.

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