SOUL500™ Hot Tub
SOUL500™ Hot Tub
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The SOUL500™ is a generous 2m by 2m hot tub designed for family fun, entertaining, and relaxation. With a luxurious full-body massage lounger and four upright seats set at different heights, it's ideal for young families to play and have fun, and a soothing retreat for everyone to connect.
Unwind after a busy day, experience the revitalising effects of water, and relax in the open air. Sun & Soul® spas offer a unique space to come together, de-stress, and rejuvenate your mind, body, and soul.
As industry pioneers, Jacuzzi® sets the standard by which all hot tubs are measured. We extend our demanding standards of quality and reliability to our subsidiary brands, including our deluxe range of Sun & Soul® hot tubs. Our years of experience in the industry ensure that affordability does not mean cheap! Sun & Soul® spas are built with the same high-quality components and manufacturing methods as more premium models, giving you confidence in your investment.
General Information:
Pay with Klarna or Novuna
Pay with Klarna or Novuna
We provide fantastic payment options to make your purchase easier:
- Use Klarna Payments for Chemicals, Parts, and Accessories over £35.
- Helping you buy your perfect Hot Tub, Sauna, or Pergola–we offer affordable finance programs through Novuna Personal Finance.
Find out more HERE
Delivery
Delivery
We offer Next Working Day Delivery as our standard service.
*The following shipping policy applies to chemicals, parts, and accessories only. For hot tubs, saunas, and pergolas, please refer to the product-specific delivery & installation information provided on the product pages.
Standard Next Working Day Delivery - Orders Placed Before 3pm
• £8.99 for orders under £50, FREE next working delivery for orders over £50.
• SMS delivery notifications and tracking.
• Orders placed after 3pm Friday and before 3pm Monday will be delivered on Tuesdays.
48 - 96hr Delivery on Covers
• For larger items such as hot tub covers the shipping time will be between 48 and 96 hours.
• You will receive an SMS by 7pm the day before delivery and again upon departure of our delivery vehicle. This second SMS will also include a tracking link and expected arrival window.
• Hot tub & swim spa covers are 'delivery only' and do not
include fitting unless this service has been purchased.
Additional Information*
• Please note the above times may be impacted by UK Bank Holidays.
• Due to circumstances beyond our control, some orders may be delayed beyond the estimated delivery dates.
Returns
Returns
*The following return & refund policy applies to chemicals, parts, and accessories only. For hot tubs, saunas, and pergolas, please refer to sections 8 and 9 of our Consumer Terms & Conditions of Sale.
WHAT IS OUR ONLINE RETURNS POLICY?
We design our products to help people Feel Better™ so if they’re not right, you can rest assured that we’ve got you covered with our 60 day return or exchange policy.
When you order on Shop.Jacuzzi.co.uk, we provide you 60 days to return OR exchange your Jacuzzi® purchase(s) for ANY reason. Please note that your items must be unused, not partially or fully installed, and in a resalable condition to be returned.
FAQ’s
How do I return an order?
Please follow the below process for any returns:
1. Complete the returns form that can be found within your delivery packaging, including a reason for your return.
2. Attach the prepaid postage label to send your item back for FREE.
3. Make sure the product is packaged as it arrived to you and items have not been opened or used.
4. Take your return package to the local collection point by following the stepson the prepaid returns label.
5. All products returned to us are checked by our Returns Department.
6. Refunds should be processed no longer than 7 working days after we receive the item. A full refund will be applied to the original credit/debit card/PayPal account used to purchase the item.
What about my Statutory Rights?
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
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