Hot Tub: SOUL300™

We provide fantastic payment options to make your purchase easier:

• Use Klarna Payments for Chemicals, Parts, and Accessories over £35.

• Helping you buy your perfect Hot Tub, Sauna, or Pergola–we offer affordable finance programs through Novuna Personal Finance.

Find out more HERE

We offer Next Working Day Delivery as our standard service.

*The following shipping policy applies to chemicals, parts, and accessories only. For hot tubs, saunas, and pergolas, please refer to the product-specific delivery & installation information provided on the product pages.

Standard Next Working Day Delivery - Orders Placed Before 3pm

•  £8.99 for orders under £50, FREE next working delivery for orders over £50.

•  SMS delivery notifications and tracking.

•  Orders placed after 3pm Friday and before 3pm Monday will be delivered on Tuesdays.

48 - 96hr Delivery on Covers

•  For larger items such as hot tub covers the shipping time will be between 48 and 96 hours.

•  You will receive an SMS by 7pm the day before delivery and again upon departure of our delivery vehicle. This second SMS will also include a tracking link and expected arrival window.

•  Hot tub & swim spa covers are 'delivery only' and do not
include fitting unless this service has been purchased.

Additional Information*

•  Please note the above times may be impacted by UK Bank Holidays.

•  Due to circumstances beyond our control, some orders may be delayed beyond the estimated delivery dates.

*The following return & refund policy applies to chemicals, parts, and accessories only. For hot tubs, saunas, and pergolas, please refer to sections 8 and 9 of our Consumer Terms & Conditions of Sale.

WHAT IS OUR ONLINE RETURNS POLICY?

We design our products to help people Feel Better™ so if they’re not right, you can rest assured that we’ve got you covered with our 60 day return or exchange policy.

When you order on Shop.Jacuzzi.co.uk, we provide you 60 days to return OR exchange your Jacuzzi® purchase(s) for ANY reason. Please note that your items must be unused, not partially or fully installed, and in a resalable condition to be returned.

FAQ’s

How do I return an order?

Please follow the below process for any returns:

1. Complete the returns form that can be found within your delivery packaging, including a reason for your return.

2. Attach the prepaid postage label to send your item back for FREE.

3. Make sure the product is packaged as it arrived to you and items have not been opened or used.

4. Take your return package to the local collection point by following the stepson the prepaid returns label.

5. All products returned to us are checked by our Returns Department.

6. Refunds should be processed no longer than 7 working days after we receive the item. A full refund will be applied to the original credit/debit card/PayPal account used to purchase the item.

What about my Statutory Rights?

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.